Refund Policy

The Hylandia Store is not live yet. This policy describes how refunds will work once it launches.

Digital goods

Purchases of virtual currency, cosmetics, or other digital items are final and non-refundable once delivered to your account, except where required by applicable law.

Billing issues

If you believe you were charged in error, such as a duplicate charge or a failed delivery of a purchased item, contact us at support@hylandia.net and we will look into it.

Chargebacks

Please contact us before filing a chargeback with your payment provider. Accounts associated with fraudulent chargebacks may be suspended.

Changes to this policy

We may update this policy as Store features launch and change. Changes will be posted on this page with an updated effective date.

Contact

Questions about this policy can be sent to support@hylandia.net.